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IT SERVICE MANAGER; NEVER SAW HERSELF WORKING IN TECH!

Updated: Oct 9, 2019

Here we speak to the fabulous Sally Bogg, Head of Service Management at Leeds Beckett University.


What’s your background, what led you to where you are today?


I have followed a non-traditional career trajectory. I dropped out of school after becoming pregnant at the age of 17, by the time I was 25 I had two more children and was a stay at home mum. Following the death of my father I decided that I wanted to return to work and take a change in career direction. I was hearing a lot about this thing called the internet but I could barely turn on a computer – when I was at school you had to be in the top maths group to take IT and I just wasn’t familiar with technology at all. I enrolled on a part time IT course at the local college and this sparked my passion for IT – not for the technology itself but for what it could do for me! Having completed my degree I was keen to work in the education sector and so I focused on securing a role within the IT Dept at the University of Leeds.


This led me working in the area of IT Service Management, which really suited my skill set – my career has been less focused on the technology and is more about the service and people. The benefits that I have received from a university educated inspire me every day to ensure students and staff receive the best IT support services. After gaining further experience in the IT sector, I returned to the Leeds Beckett University in 2015 as Head of End User Services, Client Services, where I am responsible for the University's IT Services Desk, Desktop Support and IT training as well as managing 40 plus staff. In January this year I was promoted to Head of Service Management and I now have responsibility for the driving forward the Universities Service Management strategy.


What’s your favourite thing about your job?


Working with the teams to develop people and services, making a difference, having and impact and making sure that we provide technology that best supports our staff and students. I am really passionate about supporting and empowering the enhancement of women, particularly women in IT and I am fortunate that I get the opportunity to share my own story with the aim of helping other women to not only enter the traditionally male-dominated word of IT but also to become IT Leaders themselves.


What did you think you would be when you ‘grew up’?


I didn’t really have a plan. I come from a really working class background and the women around me as I grew up didn’t have careers they had jobs so I wasn’t really raised to have aspirations of a career or a professional. I would never have anticipated that I would end up working in the technology sector!


What do you like to do in your spare time?

I have recently taken up running and I am a big fan of Park Run, I also tried open water swimming for the first time this year and I absolutely loved it!


Who’s your role model?

I have quite a few, Dr Sue Black, Jaqueline De Rocha, Anne-Marie Imafidon are just a few of my Women in Tech Role Models but I am lucky to be part of a brilliant tech community in Leeds and Yorkshire and there are some great models doing fantastic work.


Anne-Marie Imafidon

If you could be stuck in a lift with anyone, who would you pick?


RuPaul/Michelle Visage (is it cheating to have two? I couldn’t decide which one of them I’d prefer)


What’s your favourite thing about Leeds?


Most definitely the tech community. There is so much going on in our city. However I am really proud of the way the city has reinvented itself over the last 20 years. There is so much in the way of culture and arts, great restaurants, it is a really vibrant and exciting place to live and work. Very different from the Leeds that I grew up in!